We ship from our warehouse in Sweden. All orders are shipped with DHL.
When will I get my order?
First, you will receive a confirmation with a tracking number via e-mail or Messenger. When the package is ready to be delivered, DHL will contact you with delivery details. Shipping can take from three to seven days, depending on your region. You can track your order by logging in to xbykygo.com or from DHL's webpage using the tracking number you were sent.
Can I collect my order in store?
Unfortunately, no. All orders purchased online are delivered by DHL to your home or work address. In case you need shipping to another place we can, of course, be of help. Just send an email to firstname.lastname@example.org.
How do I collect my order?
All orders are shipped with DHL which requires a signature upon delivery. DHL usually operates between 9 am – 6 pm on business days. They will be in contact with you shortly before the delivery. If you are not at home during the day, you can specify an alternate daytime delivery address when ordering and get it delivered to your work address.
How much do I pay for shipping?
We offer free shipping for orders above a certain amount: Worldwide: 100 USD UK: £100 Europe: € 100 Norway: NOK 1.000 Sweden: SEK 1.000 Denmark: DKK 1.000
For orders under that amount, the shipping fee is respectively: Worldwide: 10 USD UK: £10 Europe: € 10 Norway: NOK 75 Sweden: SEK 75 Denmark: DKK 75
How much do I pay in taxes or importation duties?
When you buy from xbykygo.com, all taxes and duties are included in the product price. You will not get any additional invoices or costs before or after your order is delivered.