Shipping and Delivery

How do I make an order?

You select the items you want and add them to your cart. After that, you’ll need to fill in your details for delivery and billing.

How will I know if you received my order?

After you place an order, you will receive a confirmation by e-mail or Messenger.

I've written an incorrect shipping address, how can I change it?

Please contact us at webshop@xbykygo.com so we can help you change your shipping address. Please note that the address can only be altered before the order has been shipped.

Can I change my order?

Please contact us as soon as possible stating your order number. An order cannot be changed once the merchandise has been processed by our warehouse and shipped. Items may be exchanged or returned within 14 days of receiving them.

Which countries do you ship to?

We offer worldwide shipping through DHL.

Where do you ship from?

We ship from our warehouse in Sweden. All orders are shipped with DHL.

Do I need an account to order online?

You don’t have to set up an account to order online, but we do recommend that you do. If you register an account, you can track your order and save information which will make it faster to check out next time you order.

When will I get my order?

You will receive a confirmation with tracking number by e-mail or Messenger. When the package is ready to be delivered, DHL will contact you with delivery details. Shipping usually takes between three and seven days depending on your region. You can track the package on our site or on DHL's webpage.

Can I collect my order in store?

Unfortunately no. All orders purchased online are delivered by DHL to the address of your choice.

How do I collect my order?

All orders are shipped with DHL which requires a signature upon delivery. DHL usually operates between 9 am – 6 pm on business days. They will be in contact with you shortly before the delivery. If you are not at home during the day, you can specify an alternate daytime delivery address when ordering and get it delivered to your work address.

How much do I pay for shipping?

We offer free shipping for orders above a certain amount: Worldwide: USD 100 UK: £100 Europe: € 100 Norway: NOK 1.000 Sweden: SEK 1.000 Denmark: DKK 1.000

How much duty and tax will I have to pay?

Shipments from X by Kygo are classified as DTP (Duties and Taxes Paid). This means that you will not get any additional invoices or costs before or after your order is delivered. However, some countries such as Brazil, require that some taxes and duties are paid by the customer. Check your local toll authorities before you order to make sure you don't get any surprises!

When do I get my refund?

When we have received and processed your return, you will get an email notification. Depending on your bank, it normally it takes 2-3 business days before you can see the refund back on your account.

Is it possible to ship my order to another country?

Yes. You can ship your order to another country by choosing that country as the shipping country, while still maintaining your billing address.

How can I track my order?

Once your order has been approved, you will get an email confirmation with your shipping details and tracking number. DHL will shortly be in contact. Sign in to your account and click ”My Profile” for tracking and shipping status. If you don’t have an account with us, follow the tracking number you received in the shipping confirmation email.

Product Related

How do I return or exchange an item?

Please contact the customer care service and we will help you to return the item of your choice

I have received a faulty product and want to return it.

Please contact customer care service and we will help you. Since we need to establish the details of the damage before we decide how to return the item, please do not send anything back to us without our knowledge and confirmation.

How can I return an item purchased in-store?

If you paid for the item in store, we cannot accept the return online. Please contact the store directly and they will assist you.

I received an item from you as a gift. Can I return it?

If the gift was bought from us online, you can return it within 14 days upon delivery. We require the name of the person that bought the gift, and also that the item is in its original condition with all the tags still attached. If the gift was bought from one of our stores, please contacting them directly. Contact our customer care service for help with the return.


How do I contact Kygo?

We can't help you contact the artist Kygo. Follow Kygo's social media platforms or see kygomusic.com for more information regarding the artist and his music.

What is Kygo's role in X by Kygo?

Kygo is the owner and Creative Director at X by Kygo. See xbykygo.com/ourstory for more information.

I'm an influencer, can I collaborate with you?

Please send an email to info@xbykygo.com with a link to your platforms, and we'll contact you if you fit our brand and profile.

What payment methods does X by Kygo accept?

We accept credit cards for all regions. For specific countries or areas, we may take other payment methods such as PayPal, Klarna, Apple Pay, Google Pay and VIPPS. Please see the payment methods we offer at the checkout.

Which currency will be used for the payment?

We will charge the currency you see on our website for the selected region.

When will my purchase be charged?

The moment you place an order with us, we place an authorisation on the form of payment you used and the funds are temporarily reserved for your purchase, but you are not actually charged. When the order has been dispatched, we will charge the funds from your account. Orders placed with Pay Pal or Klarna are charged immediately when the order is placed.

Why was my credit/debit card declined?

If your order was declined during the checkout, this could often be due to your bank. Please contact your bank or card-issuing company for more information. If you have any additional questions, please contact us at webshop@xbykygo.com

How do I receive the latest information from X by Kygo?

Sign up for our newsletter

How do I contact X by Kygo customer care team?

Send us an email (webshop@xbykygo.com) or a message through our social media platforms.

Is your question not covered here?

Please send a mail to webshop@xbykygo.com.

How do I receive the latest information from X by Kygo?

Sign up to our newsletter and we will send you the latest news.

How do I contact X by Kygo customer care team?

You can contact us either by phone or email. Our email address is webshop@xbykygo.com You can reach us at the following number: 450 24 450

How do I unsubscribe to X by Kygo newsletters?

At the bottom of each newsletter you receive from us there is a link to unsubscribe.

What size should I order?

Our clothes are based on European sizing. If you want to compare our sizes to your regular size, you can find our size chart alomgside each item.

What if my size is out of stock?

We can put you on our waiting list for that item. Just contact our customer care service. When the item is back in stock, you will receive an email confirmation. Is your question not covered here? Please send a mail to webshop@kygostore.com.

© X by Kygo AS 2018